AI call disclosure, consent, recordings, dialers, queue/barging, speech intelligence and geography-aware calling controls.
An AI caller/recipient must be informed of automated nature where applicable; do not impersonate real people, spoof caller ID, hide sender identity, or represent AI as a human employee when this would be deceptive or prohibited.
Outbound workflows must validate recipient-specific purpose, precise opt-in terms, date/time/source, consent version, revocation, DNC suppression, geographic law and caller identity. Dialer capacity and lead purchase do not establish legal permission.
Platform configuration must apply relevant timezone-based calling windows, holidays and campaign restrictions; prohibit marketing robocalls/cold calling without required authorization, emergency impersonation and deceptive lead generation.
Recording, transcription, analytics, whisper and barge-in features must be disclosed and authorized as local law requires, including all-party consent rules. Minimize storage and implement supervisor permissions, retention policies and deletion controls.
Phone numbers, toll-free, domestic/international calls, per-minute billing, transfers, transcription and outages depend on telecom providers. No promise of emergency calling, carrier connectivity or emergency response is implied.
If voice data or transcripts are sent to AI providers, disclose the category, purpose, retention, confidentiality, subcontractors and any actual training terms. Do not claim voice recognition or voice identification unless explicitly enabled, justified and lawful.
Identity and disclosure
An AI caller/recipient must be informed of automated nature where applicable; do not impersonate real people, spoof caller ID, hide sender identity, or represent AI as a human employee when this would be deceptive or prohibited.
Calling consent verification
Outbound workflows must validate recipient-specific purpose, precise opt-in terms, date/time/source, consent version, revocation, DNC suppression, geographic law and caller identity. Dialer capacity and lead purchase do not establish legal permission.
Calling hours and bans
Platform configuration must apply relevant timezone-based calling windows, holidays and campaign restrictions; prohibit marketing robocalls/cold calling without required authorization, emergency impersonation and deceptive lead generation.
Recordings, coaching and barging
Recording, transcription, analytics, whisper and barge-in features must be disclosed and authorized as local law requires, including all-party consent rules. Minimize storage and implement supervisor permissions, retention policies and deletion controls.
Carrier costs and reliability
Phone numbers, toll-free, domestic/international calls, per-minute billing, transfers, transcription and outages depend on telecom providers. No promise of emergency calling, carrier connectivity or emergency response is implied.
Voice data and model use
If voice data or transcripts are sent to AI providers, disclose the category, purpose, retention, confidentiality, subcontractors and any actual training terms. Do not claim voice recognition or voice identification unless explicitly enabled, justified and lawful.
Human and AI calling workflows must consider purpose (service vs marketing), called-party status, recording law, number validity, caller ID, calling hours, Do Not Call registers, country rules, do-not-contact evidence, jurisdiction-specific consent and revocations. Purchased leads alone do not demonstrate consent. Calls should block when consent cannot be established and the workflow legally requires it.
Before recording or transcribing calls, display/speak legally sufficient notice and obtain consent where required, including all-party consent states where applicable. Call barging and supervision require role limits and disclosure where necessary. Recordings and voice biometrics require heightened controls and appropriately scoped retention.