Help Centre Contact Sales
Sign in
Noxtill
CUSTOMER SERVICE & HELPDESK

Resolve customer issues faster with Noxtill.

Customer Service & Helpdesk turns customer messages into trackable tickets, routes them to the right person and keeps full customer context beside every conversation — from first message to follow-up.

  • Tickets from WhatsApp, email and your website
  • Assignment, priorities and SLA tracking
  • AI-drafted replies your agents review before sending
WHAT IS HELPDESK SOFTWARE?

Helpdesk software gives a team one shared queue for customer requests, with owners, statuses and response targets — so nothing gets lost in personal inboxes.

RESOLUTION WORKFLOW

From first message to happy customer.

  1. 1. New ticketA customer reaches out from any channel.
  2. 2. AssignRoute to the right person or team.
  3. 3. ResolveAnswer, solve and close the ticket.
  4. 4. Follow upCheck in and ask for feedback.
ONE SHARED VIEW OF EVERY REQUEST

Helpdesk tools for growing support teams.

Give your team complete visibility across customer conversations. Prioritize, assign and resolve issues faster with everything in one place.

  • See tickets across every channel
  • Filter by status, priority and agent
  • Track SLA status and team workload
  • Customer context on every ticket

Ticketing

Every request gets an ID, status, priority and owner.

Team assignment

Assign tickets and balance workload across agents.

SLA tracking

Set response and resolution targets and see what is at risk.

Internal notes

Private notes and mentions inside the ticket.

Canned replies

Reusable answers for common questions.

Knowledge base

Help articles customers can search themselves.

MEET CUSTOMERS WHERE THEY ARE

All support channels, one unified queue.

Messages from WhatsApp, email and your website support form arrive through Unified Inbox and can be turned into tickets with the customer already attached.

WhatsApp

“Hi, I need help with my account.”Becomes ticket in the shared queue

Email

“Can you help me with a refund?”Becomes ticket in the shared queue

Web support

“I’m having trouble logging in.”Becomes ticket in the shared queue

Unified queue

One list, one owner per ticket, one history per customer.

← All ticketsNeed help with integration#1031In progressMedium priority
Jessica Moore · 2h agoI’m trying to connect Noxtill to our CRM but keep getting an authentication error. Can you help?
AI DRAFT REPLY · REVIEW BEFORE SENDINGHi Jessica, thanks for reaching out. This error usually means the API key isn’t set correctly. Here are a few steps to check…Insert replyRegenerate
AI AssistantBetaSUGGESTED NEXT ACTIONSCheck integration settingsShare help center articleAsk for an error screenshotEscalate to technical teamRELEVANT KNOWLEDGE BASE ARTICLESCRM integration guideHow to generate an API keyCommon integration errors
AI THAT HELPS YOUR TEAM MOVE FASTER

Get AI-assisted replies and next steps.

Noxtill AI reads the ticket and customer history, drafts a reply and suggests next actions and help articles. Agents edit and approve every reply before it is sent.

  • Reply drafts based on the customer’s issue
  • Relevant knowledge base suggestions
  • Suggested next actions for faster resolution
  • Agents stay in control of what is sent
Explore AI Assistant
CUSTOMER SERVICE & HELPDESK

Deliver faster, more personal support.

Bring every support request, owner and customer conversation into one connected Noxtill workspace.