Unified Inbox
All Conversations.
One Inbox.
Better Customer Experiences.
Noxtill Unified Inbox brings every message, from every channel, into one smart workspace so your team can respond faster, stay organized and build stronger customer relationships.
- Connect all your channels in one place
- See full customer context before you reply
- AI suggestions to write faster and better
- Assign, collaborate and never miss a message
One Inbox. Every Channel.
Connect the channels your customers love. Manage them all in one powerful workspace.
- Website Chat
- SMS
- TikTok
- Messenger
- Telegram
- X (Twitter)
- Google Business
- Phone Calls
Sarah JohnsonVIP Customer
- +1 586-123-4567
- sarah.j@example.com
- New York, USA
- Customer since May 2024
Customer Overview
Total Orders
18
Total Spent
$1,246
Outstanding
$120
Recent Orders
- #NXT-4587May 8, 2025Shipped
- #NXT-4432Apr 21, 2025Delivered
- #NXT-4281Apr 10, 2025Delivered
Full Customer Context
Right Where You Need It
See everything about your customer without leaving the conversation. Order history, past chats, notes, payments and more – all in one place.
Conversation History
All past conversations from any channel.
Outstanding Payments
Check any pending balances or credits.
Order & Purchase History
See orders, returns and customer spending.
Customer Timeline
View important customer activities in one timeline.
Notes & Tags
Add private notes and tags to stay organized.
Custom Fields
Store and view important customer information.
Customer Timeline
-
Order #NXT-4587 Placed
May 8, 2025 · 10:15 AM
-
Payment of $120 Received
May 8, 2025 · 10:16 AM
-
WhatsApp Conversation
May 9, 2025 · 09:20 AM
-
Order #NXT-4587 Shipped
May 9, 2025 · 04:45 PM
-
Email Sent (Shipping Update)
May 9, 2025 · 04:46 PM
AI Suggested Reply
Thanks for reaching out! Yes, we have this product available in size Medium. Would you like me to create the order for you?
Insert Reply
- Tone: Friendly
- Language: English
- Length: Short
Reply Faster. Write Better.
Let AI help your team save time and respond with confidence across every conversation.
AI Reply Suggestions
Get smart reply suggestions based on conversation context.
Improve & Translate
Improve tone, fix grammar or translate messages in one click.
Saved Replies
Use and manage quick replies for common questions.
Automations
Auto-assign, auto-tag and auto-reply to save hours every week.
Auto-assign to
Sales Team
Auto-reply Sent
Built for Teams
Who Care About Customers
Collaborate seamlessly, stay accountable and deliver outstanding customer experiences together.
- Assign conversations to the right team member
- Internal notes to discuss without customer seeing
- Snooze conversations and never forget
- Performance reports to track response times
-
John Smith
Sales Team
-
Lisa Brown
Support Team
-
Mark Wilson
Support Team
Add Team Member
Team Performance (This Month)
Avg. Response Time
2m 45s
↓ 28%
Conversations Closed
1,247
↑ 16%
Customer Satisfaction
4.8 / 5
↑ 12%