These Terms of Service (“Terms”) govern access to and use of Noxtill websites, applications, APIs, hosted services, AI features, communications tools and related services (collectively, the “Service”) provided by Noxtill LLC (“Noxtill”, “we”, “us”, “our”). By creating an account, accepting an order form, activating a paid plan, using the Service, or otherwise manifesting assent, the customer entity and its authorized users agree to these Terms.
If an individual accepts on behalf of a company or organization, that individual represents that they have authority to bind it. If they do not have authority, they must not accept or use the Service on that entity’s behalf.
These Terms incorporate by reference the Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy, Messaging & Consent Policy, AI Transparency Policy, Data Processing Addendum where applicable, and any order form, product schedule, promotion or addendum expressly incorporated. A signed order form controls for negotiated commercial terms; the DPA controls for processor obligations; mandatory law controls where it cannot be waived; and Stripe’s buyer terms govern the Stripe-to-buyer transaction where Stripe is Merchant of Record.
The customer is responsible for its workspace, branches, staff accounts, roles, permissions, API keys, connected systems and activity performed through credentials under its control. Credentials may not be shared except through team functionality designed for shared business access.
Customers must use reasonable safeguards, enable multi-factor authentication where available, remove access for departed personnel and notify support@noxtill.com without undue delay of suspected compromise. Users must not bypass permissions, access another tenant, enumerate identifiers, exploit hidden endpoints, or use a lower-privilege account to obtain unauthorized data or actions.
Unless the specific offer states otherwise, Noxtill may provide a 14-day free trial without requiring a payment card. Trial features, capacity or external-provider usage may differ from paid plans. Trial access is temporary, non-transferable and may be limited to prevent abuse, duplicate trials or excessive external-provider cost.
At trial expiry, operational access may be restricted. Noxtill’s intended default is a 72-hour activation grace period during which the customer may sign in to choose a plan, add a payment method, contact support and obtain permitted exports, but may not continue production operations such as POS transactions, outbound campaigns, workflow execution, payroll runs or live website publishing.
If a paid plan is not activated by the end of the grace period, the workspace may be suspended. Noxtill may retain workspace data for a limited export/recovery period described in the Privacy Policy before deletion or anonymization, subject to legal, security, fraud, payment, tax, audit and backup obligations.
Paid plans may be monthly, annual, usage-based, seat-based, module-based, add-on based or a combination. Prices, entitlements, overages and limits are shown at checkout, in the applicable order form or billing interface.
Unless expressly stated otherwise, paid subscriptions renew automatically for successive billing periods until cancelled. Required renewal disclosures, price, taxes, recurring authorizations and cancellation methods must be clearly presented before payment. Noxtill must meet each applicable jurisdiction’s renewal-notice and consent obligations.
Cancellation prevents future renewal and ordinarily takes effect at the end of the current paid period. Except where required by law or expressly stated in the Refund & Cancellation Policy, cancelling does not generate a prorated refund for unused time. Noxtill may change future pricing or packaging prospectively with legally required notice.
Unless checkout expressly identifies another contractual seller, Noxtill LLC sells the software subscription and is responsible for commercial terms, applicable tax obligations, cancellation handling and refund eligibility; Stripe is a payment services provider that processes payments and facilitates refunds. Apple Pay and Google Pay are supported checkout methods when technically and regionally available, not separate refund decision-makers.
Noxtill’s voluntary refund conditions cannot waive statutory consumer rights, remedies for nonconforming services, legally required refunds, chargeback rights, or other non-waivable customer protections. Stripe’s processing and network rules affect execution, timing and original-method routing rather than create the customer’s contractual refund entitlement.
Fees are shown in USD unless checkout says otherwise; tax amounts, tax-inclusive requirements, seller identity, currency conversion and tax receipts must be correctly presented at checkout. Responsibility for collecting and remitting transaction taxes belongs to the legally responsible seller under applicable law.
Subject to payment and compliance, Noxtill grants a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for permitted business operations and configured customer-facing workflows. The Service is licensed, not sold.
Customers may not copy Noxtill to create a competing product; resell access without an authorized agreement; remove proprietary notices; decompile or reverse engineer except where law expressly permits; bypass quotas, permissions or security controls; or use automated means to extract functionality beyond documented APIs.
As between Noxtill and the customer, the customer retains its rights in Customer Content. The customer grants Noxtill and its subprocessors the limited right to host, copy, transmit, transform, index and process Customer Content as necessary to provide, secure, support and improve the contracted Service, comply with documented instructions and satisfy legal obligations.
The customer is responsible for the legality, accuracy, provenance and rights/consents necessary to upload or process Customer Content and for notices to customers, staff, suppliers and other individuals.
Integrations depend on third-party APIs, OAuth permissions, platform reviews, geographic availability and provider terms. Third parties may change, suspend or discontinue functionality without Noxtill’s control. Noxtill may modify, disable or replace an integration for security, compliance or technical reasons.
Connector credentials and provider tokens belong in Noxtill’s secure Integrations layer. Noxtill does not guarantee that a third party will approve a business account, message template, ad account, payment method, marketplace listing or other external feature.
Noxtill AI features may summarize, classify, extract, draft, predict, recommend or help execute configured workflows. AI output can be incomplete, inaccurate, outdated or unsuitable for a particular decision. Customers must review output before relying on it, especially for legal, tax, accounting, employment, financial, health, safety, credit or regulatory matters.
AI must not be treated as proof that a payment settled, stock exists, a signature is valid, a booking is available, a tax calculation is correct or an external action succeeded until the canonical module/provider confirms it. High-impact actions require bounded tool permissions, policy checks and approvals as described in the AI Transparency Policy.
Where AI Phone Receptionist, voice transcription or recording is enabled, the customer is responsible for configuring legally required disclosures and consents. Noxtill may provide configurable notices, but does not determine the customer’s legal basis in every jurisdiction.
Customer-facing AI should disclose its automated nature where required or where a reasonable person may otherwise be misled. Voice-entry sales or other financial records should be confirmed before commitment when the system cannot reliably validate the interpreted data.
The Payments & Billing module provides operational visibility and provider orchestration. It does not make Noxtill a bank, money transmitter, acquirer, lender, escrow service or financial adviser unless a separately licensed service expressly states otherwise.
Provider-confirmed state is authoritative. Invoices and business return decisions remain in Orders; accounting journals and bank reconciliation remain in Finance & Accounting; provider credentials remain in Integrations.
Finance & Accounting, Profit & Analytics, Reports and AI insights are software tools and are not professional accounting, tax, legal, investment or audit advice. Customers are responsible for chart-of-accounts design, classifications, filings, tax treatment, statutory books and professional review.
The customer is the employer or engaging business, not Noxtill. It is responsible for classification, wages, overtime, payroll taxes, benefits, leave, employee monitoring, attendance, GPS/location tracking, workplace notices, disciplinary decisions and labor-law compliance.
Noxtill may process sensitive workforce information as a processor under the DPA. AI must not infer protected traits or make unsupported employment suitability decisions.
Noxtill may provide electronic signature workflows, document storage, templates and evidence trails. The customer must determine whether a particular document or transaction permits electronic execution and whether special witnessing, notarization, identity verification, retention or paper-delivery requirements apply.
U.S. E-SIGN law generally prevents denial of legal effect solely because a signature or record is electronic, but contains consumer-consent requirements and exclusions. Noxtill does not guarantee legal enforceability of every document.
A customer using Website & Commerce is the merchant/publisher of its site and remains responsible for product legality, descriptions, prices, inventory promises, consumer disclosures, shipping, returns, warranties, taxes, accessibility, cookies and intellectual-property rights.
Noxtill provides infrastructure and workflow surfaces; it does not become seller of the customer’s goods/services solely because the customer uses Noxtill to display or manage them.
Customers must not use Noxtill to generate, purchase, fabricate, suppress or manipulate reviews in violation of law or platform rules. Incentives must not be conditioned on positive/negative sentiment where prohibited. Material connections must be disclosed.
Noxtill does not guarantee leads, revenue, conversion, advertising return, search ranking, listing placement, review volume or audience growth. Customers remain responsible for advertising substantiation, targeting law, campaign consent, budgets, platform rules and intellectual-property rights. AI-generated copy must be reviewed before publication.
Autonomous Commerce and Procurement may identify products, suppliers, sourcing options, listing opportunities, fulfillment routes and commercial risks. Recommendations are not guarantees of legality, authenticity, demand, margin, supplier performance or compliance. High-impact actions should require configured approval and provider confirmation.
Noxtill may change, improve, deprecate or replace features and integrations. Reasonable notice of material reductions to paid functionality should be given where practicable; emergency security, provider or legal changes may require immediate action. Beta and preview features may change or be withdrawn at any time.
Support channels and service levels are described on the applicable plan. Unless a signed enterprise SLA states otherwise, response and resolution targets are objectives rather than guaranteed service credits.
Noxtill may restrict or suspend accounts, features, messages, integrations, exports or transactions where reasonably necessary for non-payment, fraud, chargebacks, spam, illegal activity, sanctions, abuse, infringement, security threats, unauthorized access, provider directives, excessive resource use or AUP violations.
Where appropriate and lawful, Noxtill will provide notice and an opportunity to cure; urgent risk may require action without prior notice.
Customers may cancel through available billing controls. Noxtill may terminate for material breach, repeated violations, unlawful use or prolonged non-payment.
Before deletion, Noxtill may provide a limited export period. Formats may include PDF, CSV, XLSX, JSON or archive formats. System logs, legal holds, security evidence, tax/payment records and backups may be retained where permitted or required.
Each party may receive non-public information of the other that is identified as confidential or should reasonably be understood as confidential. The receiving party will use it only for the agreement, protect it with reasonable care and disclose it only to personnel, advisers and providers who need it and are bound by appropriate duties, except where law requires disclosure.
Noxtill and its licensors own the Service and associated intellectual property except Customer Content. If the customer provides feedback or suggestions, Noxtill may use them without restriction or compensation, provided that does not transfer ownership of the customer’s confidential information or personal data.
To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Noxtill does not warrant uninterrupted or error-free operation, absolute security, suitability for every regulatory use case, or accuracy of AI output, analytics, forecasts or third-party data. Nothing excludes rights that cannot lawfully be excluded.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential damages, or lost profits, revenue, goodwill or data, except where prohibited by law.
Noxtill’s aggregate contractual liability should be capped at a commercially reasonable amount tied to fees paid for the affected Service during a defined preceding period. The final cap and carve-outs—including confidentiality, data protection, fraud, willful misconduct and IP matters—must be finalized by Arizona counsel before publication.
For business customers, the customer should defend and indemnify Noxtill against third-party claims arising from Customer Content, unlawful messaging, illegal goods/services, employment decisions, hosted websites, infringement, misuse of the Service or violation of law, subject to counsel-approved notice, control and cooperation provisions.
For the Noxtill software-license relationship, the recommended default is the laws of the State of Arizona, United States, without regard to conflict-of-law rules, with business-to-business venue in state or federal courts located in Maricopa County, Arizona, except where mandatory law provides otherwise.
Payment disputes are handled through the relevant bank/card network and Stripe tools, subject to Noxtill billing terms and all mandatory consumer and payment rights.
Any arbitration, class-action waiver or jury-trial waiver should be added only after jurisdiction-specific counsel review and a deliberate product decision.
Noxtill may update these Terms prospectively. Material changes should be communicated before they take effect where required by law or where they materially reduce customer rights. Changes requiring express consent will not rely solely on continued use. Historical versions should be archived.
Legal notices: contact@noxtill.comPrivacy/data rights: privacy@noxtill.comSupport: support@noxtill.comNoxtill LLC, 4539 N 22ND ST STE R, Phoenix, AZ 85016, United States