AI Support Agent
Right answers, from your own records.
“Where’s my order?” “Can I change my booking?” The Support Agent drafts the answer from the customer’s real order and your approved policies, and your team sends it with one tap.
Owen Gallagher
WhatsApp · order #20931
Hi, where is my order? It was supposed to come this week.
Hi Owen! Your order shipped yesterday with UPS and is due Thursday. Here’s your tracking link.
Every channel, one queue
Wherever customers write, the draft is ready.
How an answer is built
It checks before it speaks.
Reads the message
Works out what the customer is asking and who they are.
Looks it up
Finds their order, booking or account, and the policy that applies.
Writes the reply
In your tone, with only facts from those sources.
A person sends it
The draft waits for a teammate to check and send, or flags that it needs a human answer.
Knows its limits
What it handles, and what it hands over.
The Support Agent drafts
- Order status and tracking
- Opening hours and locations
- Booking changes inside your policy
- Product and service questions you’ve answered before
Your team takes over
- Refunds and complaints
- Anything with no approved answer
- Customers who ask for a person
- Topics you mark as human-only
Reviews too
Thoughtful replies to every review.
The agent drafts a reply to each new review from what the customer actually said. You read it, adjust it and post it.
FAQ
Support Agent questions.
From the customer’s own orders, bookings and messages in Noxtill, and from the policies and help articles you approve. It shows which sources each answer used.
Fast answers your customers can trust.
Start a 14-day free trial or book a demo to see the Support Agent answer your own customers.