Review Management

All customer feedback, one clear view.

Public reviews and private feedback in one place, each with a reply status and an owner.

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Google · publicPositive

“Front desk was kind and got me in the same day.”

Facebook · publicMixed

“Wait was longer than I expected.”

Private feedback formPrivate

“Parking instructions would help.”

Reviews & reputation dashboard in Noxtill

Why it matters

Unseen reviews can’t be answered.

Reviews arrive on several platforms, plus private comments through your own forms. Some get a reply within an hour; others sit for weeks because nobody saw them.

Review management collects them in one place, shows which need a reply and gives each one an owner.

How review management works

A clearer way to work.

Select a step to see what happens.

Step 1 of 5

Connect sources

Link review platforms and your private feedback form.

On screen

Connected: Google · Facebook · post-visit form

Interface and key controls

See the details that keep work moving.

Filter by status, assign an owner and reply. Public reviews and private feedback are labeled differently and handled differently.

Google · public · Rebecca S.Oct 13 · 7:42 AM ET

“Front desk was kind and got me in the same day.”

Public review · replies are visible to everyone

Owner

Public replyThank you, Rebecca! We’re glad we could see you the same day.

Needs reply

Business scenarios and exceptions

Designed for real-world exceptions.

Private feedback is kept separate from public reviews. Noxtill never creates, buys or edits reviews, and suspicious reviews can only be reported to the platform.

RepliedA public reply was posted, or the customer was contacted privately. The review shows who replied and when.

Needs replyNew or unanswered. It stays on the owner’s list, oldest first.

ReportedFlagged to the platform as possible spam. Only the platform can decide to remove it.

Business scenario

A practical day in the business.

Rosewood Family Dental in Greenville, SC gets reviews on Google and Facebook and private comments through a post-visit form. Office manager Tanya Whitlock checks them each morning.

8:15 AM — Three new items: two public reviews and one private comment about parking.
8:20 AM — Tanya replies publicly to the positive review and assigns the mixed one to Dr. Nolan Pierce.
8:30 AM — She emails the private commenter directly; nothing is posted publicly.
11:00 AM — Dr. Pierce replies to the mixed review with an apology and a direct phone number.