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Rescheduling

Plans change. Your schedule adapts.

Customers and staff move bookings to times that are really open, under the change policy you set. The booking keeps its ID and everyone gets one clear notice.

Customer moving a booking in a chat

Why it matters

One changed appointment can mean ten messages.

“Can I come Thursday instead?” starts a text chain: what times are open, is there a fee, did you get my message. Meanwhile the old slot sits empty and the new one might get booked by someone else.

Rescheduling shows only allowed times, applies your policy automatically and moves the booking in one step.

How rescheduling works

A clearer way to work.

Select a step to see what happens.

Step 1 of 5

Open reservation

The customer or a staff member opens the booking to change it.

On screen

BK-3107 · Haircut · Thu, Oct 15 · 2:00 PM CT

Interface and key controls

See the details that keep work moving.

Change when the request is made to see the policy apply, pick a new time, and watch what happens when a time is taken mid-change.

Original Slot

Thu, Oct 15 · 2:00 PM CT

Booking BK-3107 · Haircut with Marco Diaz · Jasmine Cole

New Availability

Change Policy

Free changes until 24 hours before the appointment.

StatusPick a new timeOnly times Marco can take are shown.
Customer NoticeOne notice will be sent after the change is confirmed.
Audit LogOct 8 · booked online by Jasmine Cole

Business scenarios and exceptions

Designed for real-world exceptions.

The booking ID never changes, two people can’t grab the same new time, and cancellation or late-change rules are shown before anything is confirmed.

MovedThe new time was still open, the policy was met and the booking moved. Same ID, one notice, full history.
Needs approval or feeInside the policy window, the change needs staff approval or shows the fee before the customer agrees.
Time takenAnother customer booked the time first. Nothing changes and the next open times are offered.

Business scenario

A practical day in the business.

Southside Barber Co. in Kansas City, MO lets clients reschedule from their reminder text. Free changes are allowed up to 24 hours before.

  • Mon 9:12 AM — Jasmine Cole taps “Reschedule” on her Thursday 2:00 PM booking.
  • 9:12 AM — She sees Marco Diaz’s open times for Thursday and Friday only.
  • 9:13 AM — She picks Thursday 4:00 PM. It’s 3 days out, so there’s no fee.
  • 9:13 AM — BK-3107 moves; Jasmine and Marco each get one notice, and 2:00 PM reopens.
Client getting a haircut at a barbershop

FAQs

Rescheduling questions.

Related: Appointment Calendar · Booking Management

Can customers move a booking themselves?

Yes, from their confirmation or reminder, within the rules you set. Staff can also move bookings from the calendar.

What does the change policy control?

How close to the appointment a free change is allowed, whether later changes need approval, and any fee shown before confirming.

Does the booking get a new number?

No. The booking keeps its ID, so history, payments and notes stay attached.

Who should use rescheduling?

Appointment businesses whose calendars change often, such as barbers, salons, clinics and studios.

What if two people pick the same new time?

The first confirmed change wins. The other person is told immediately and shown the next open times.

Let schedules change without the back-and-forth.

Start a 14-day free trial or book a demo to set up rescheduling.