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WhatsApp Inbox

WhatsApp conversations, in a shared workspace.

Connect your official WhatsApp Business number so the team can share conversations, assign owners and see customer context, within WhatsApp’s rules.

Coastal Tailoring · +1 (305) 555-0160Verified business number
Nina PatelIs my dress ready for Saturday?Assigned · RS
Open
Mark BensonCan you hem 2 pairs of pants?Unassigned
New
Chloe WardThank you!Assigned · AT
Closed
Tailor measuring fabric for an alteration

Business scenario

A practical day in the business.

Coastal Tailoring & Alterations in Miami, FL gets most customer questions on WhatsApp. They used to land on the owner’s personal phone.

  • 9:10 AM — Nina Patel asks if her dress is ready for Saturday. The message arrives in the shared inbox.
  • 9:11 AM — Owner Rosa Sandoval assigns it to tailor Andre Torres, who sees Nina’s order and pickup date.
  • 9:20 AM — Andre replies inside the 24-hour window: “Ready Friday after 3 PM.”
  • Sat 10:00 AM — A pickup reminder goes out using an approved WhatsApp template.

How WhatsApp inbox works

A clearer way to work.

  1. 01Connect authorized channelLink your WhatsApp Business account through the official business platform.
  2. 02Ingest permitted messagesCustomer messages to that number appear as threads.
  3. 03Assign ownerOne teammate owns each conversation.
  4. 04Reply within the rulesFree-form replies inside the 24-hour window; approved templates outside it.
  5. 05Close and recordResolved threads close with their history kept.

Why it matters

Customer messages on personal phones have no owner.

When WhatsApp lives on one person’s phone, nobody else can see what was promised, and nothing gets answered when that person is busy or off.

A shared inbox on your official business number lets the team see, assign and answer conversations together.

WhatsApp open on a business phone

Interface and key controls

See the details that keep work moving.

Select a thread, assign it and reply. Outside WhatsApp’s 24-hour window, only approved templates can be sent.

Verified Business Number · +1 (305) 555-0160

Thread · Nina Patel+1 (305) 555-0172

Hi! Is my dress ready for Saturday?

Contact ContextOrder TL-882 · bridesmaid dress hem · pickup Fri, Oct 16
Assignment
ReplyHi Nina, your dress will be ready Friday after 3 PM.
Inside 24-hour window · 21 hr left

Business scenarios and exceptions

Designed for real-world exceptions.

The inbox connects only to an official WhatsApp Business account. It doesn’t read personal WhatsApp, and it follows WhatsApp’s messaging window and template policies.

Inside the windowThe customer messaged in the last 24 hours, so teammates can reply freely.
Template pendingOutside the window, a template must be approved by WhatsApp before it can be sent.
Can’t sendThe template was rejected or the customer blocked the number. The thread shows why.

FAQs

WhatsApp inbox questions.

Related: SMS Inbox · Email Inbox

How do staff share WhatsApp customer conversations?

Your official WhatsApp Business number is connected to Noxtill. Conversations appear in a shared inbox where they can be assigned and answered by the team.

Can it connect my personal WhatsApp?

No. It connects only to an official WhatsApp Business account. Personal WhatsApp chats are not read or copied.

What is the 24-hour window?

WhatsApp lets businesses reply freely within 24 hours of a customer’s last message. After that, only approved message templates can be sent.

Who should use WhatsApp inbox?

Businesses whose customers already message them on WhatsApp and who want a team to handle those conversations.

What context do teammates see?

The customer’s profile, open orders or bookings, past conversations and who the thread is assigned to.

Bring WhatsApp into the team’s workspace.

Start a 14-day free trial or book a demo to connect your WhatsApp Business number.