Why it matters
Status, resources and notes shouldn’t live in three places.
With two locations, the host stand has one list, the manager another and special requests sit in an email. A party of six arrives and nobody knows two tables were promised.
Booking management keeps status, the assigned table, room or staff member, and intake notes on one record, at every location.
Interface and key controls
See the details that keep work moving.
Filter by location and status, select bookings and act on them together. Requests need a table before they can be confirmed, and cancelled bookings are locked.
How booking management works
A clearer way to work.
Step 1 of 5
Receive request
Requests arrive from your booking page, phone or partners, tagged with location.
Business scenario
A practical day in the business.
Harbor & Vine Bistro in Portland, ME has a Downtown and an Eastside location. General manager Renee Calloway reviews the evening at 4 PM.
- 4:00 PM — Renee filters Requested at both locations: three need tables.
- 4:05 PM — She assigns T3 + T4 for Allison Grey’s party of six and confirms it.
- 6:02 PM — The Downtown host checks in Morgan Hayes’s party of four.
- 10:30 PM — She selects the evening’s seated bookings and marks them completed in one step.
Business scenarios and exceptions
Designed for real-world exceptions.
Bulk filters and actions work across locations, each booking belongs to one branch, and policies decide which edits are allowed.
Which booking stages can staff manage?
Requested, Confirmed, Checked In, Completed and Cancelled, with permissions for who can change each one.
Can I manage several locations at once?
Yes. Filter by one or all locations; each booking stays assigned to its own branch.
Can I update many bookings at once?
Yes. Select bookings and confirm, check in or complete them together. Bookings that can’t change are skipped and listed.
Who should use booking management?
Multi-location and multi-service operators such as restaurants, clinics, studios and rental businesses.
Where do special requests go?
On the booking as intake notes, visible to staff at that location.
Run every booking from one place.
Start a 14-day free trial or book a demo to manage bookings across locations.