Why it matters
“Did I already get a refund?” needs a quick, true answer.
A customer returns with a receipt from three weeks ago, an auditor asks about a voided sale, a shift manager can’t balance the drawer. Without a clear history, every question takes a hunt.
Sales history shows each transaction with its real payment status and every change made to it.
Interface and key controls
See the details that keep work moving.
Filter by type, open a transaction and see its items, payment status and audit log. Refunds create a new record; paid sales are never edited.
How sales history works
A clearer way to work.
Select a step to see what happens.
Step 1 of 5
Search
Find a sale by date, amount, item, customer or card digits.
On screen
Search: card ending 4471 · Sep 2026
Business scenario
A practical day in the business.
Pine Street Books in Missoula, MT has two registers and part-time staff. Owner Gabe Lindstrom closes out each shift.
- 2:15 PM — A customer returns a book bought Sep 22. The cashier finds sale S-29840 by the last four digits of the card.
- 2:16 PM — One of two items is refunded; the sale now shows Partially refunded.
- 6:00 PM — Gabe filters today’s returns and sees each refund, who issued it and why.
- Month end — His bookkeeper exports the history with payment states matching the processor.
Business scenarios and exceptions
Designed for real-world exceptions.
Payment status comes from the processor, not from manual edits. Every change is in the audit log, and paid records stay as they were.
How do I find an old sale?
Search by date, amount, item, customer or the last four digits of the card.
Can I edit a past sale?
No. Paid sales are locked. Refunds and corrections create new, linked records.
Where does payment status come from?
From your payment processor, so it matches your deposits.
Who should use sales history?
Store owners, shift managers and bookkeepers who need to look up or audit transactions.
Can I see who issued a refund?
Yes. The audit log shows who made each change, when, and the reason given.
Answer every “what happened to that sale?”
Start a 14-day free trial or book a demo to explore sales history.