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AI Review Replies

A thoughtful reply starts with context.

AI drafts a reply from the review and your guidelines. You edit it and post it yourself, and private details about the customer are never mentioned.

Google review · public“Staff were patient with my nervous six-year-old. The wait was a bit long though.”
AI draft · not postedThank you for the kind words about our team! We’re sorry about the wait and are working on our scheduling…
Pediatric dentist talking with a girl and her father

Business scenario

A practical day in the business.

Bright Smile Pediatric Dentistry in Ocala, FL gets several reviews a week. Practice owner Dr. Elena Vasquez replies to each one but rarely has time.

  • Mon 7:30 AM — A parent’s review praises the staff and mentions a long wait.
  • 7:31 AM — The draft thanks them, apologizes for the wait and invites them to call. It doesn’t mention the child’s treatment.
  • 7:33 AM — Dr. Vasquez adds a line about new evening hours and posts it herself.
  • Mon 7:40 AM — A negative review gets a draft that suggests moving the conversation offline.

How AI review replies work

A clearer way to work.

  1. 01Open the reviewFrom any connected platform.
  2. 02Apply your guidelinesTone, sign-off and topics to avoid.
  3. 03Draft a replyA draft that responds to what the reviewer actually said.
  4. 04Edit and approveYou change anything you want before posting.
  5. 05Post it yourselfOnly a person posts; the reply is logged.

Why it matters

Good replies take time owners don’t have.

A thoughtful reply to a mixed review can take 15 minutes to get right. Busy owners either skip them or post the same generic line every time.

AI review replies give you a considered first draft in seconds, so you can spend your time on the parts that need a personal touch.

AI-drafted reply to a Google review

Interface and key controls

See the details that keep work moving.

Pick a review and a tone. The draft adjusts, and guardrails show what it avoids. Nothing posts until you click.

Review · Google · public

“Staff were patient with my nervous six-year-old. The wait was a bit long though.”

Guardrails applied

· No mention of the child’s treatment· Acknowledges the wait without excuses
AI draft · Warm

Thank you for the kind words about our team! We’re sorry about the wait and are working on our scheduling. We’d love to see you again.

Draft only · not posted

Business scenarios and exceptions

Designed for real-world exceptions.

Drafts never post automatically and never confirm private details, such as whether someone is a patient or what treatment they had.

Posted by youYou reviewed and posted the reply. It’s logged with who posted it and when.
Draft waitingA draft is ready but nothing has been posted. It stays in your list.
Needs a personal replyReviews about safety, billing disputes or legal issues are flagged for you to handle without a draft.

FAQs

AI review reply questions.

Related: Review Management · AI Reply Drafting

Does it post replies automatically?

No. AI only drafts. You edit and post every reply yourself.

Will drafts mention private customer details?

No. Drafts don’t confirm someone is a customer or patient, or mention their history or treatment.

Can I set the tone and style?

Yes. Choose a tone, a sign-off and topics to avoid, and edit any draft.

Who should use AI review replies?

Busy owners and managers who reply to public reviews and want help getting started.

What about difficult reviews?

Sensitive reviews, such as legal or safety complaints, are flagged for a personal response instead of a draft.

Reply to every review without starting from scratch.

Start a 14-day free trial or book a demo to try AI review replies.