Help Centre Contact Sales
Sign in
Noxtill
Skip to content

SMS Inbox

Keep every text in the right conversation.

One business texting number for the whole team, with each thread tied to the customer, an owner for every reply and opt-outs enforced automatically.

Technician texting the customer from site via Noxtill

Why it matters

Texts on different phones mean nobody has the full story.

The office manager texts from one phone, technicians from their own. A customer replies to the wrong number, or texts STOP to one phone while another keeps messaging them.

A shared SMS inbox puts every text on one business number, linked to the customer and visible to the team.

How SMS inbox works

A clearer way to work.

  1. 1Connect business SMS numberUse a registered business number your customers will recognize.
  2. 2Receive threadIncoming texts become threads matched to customer records.
  3. 3View customer recordJobs, bookings and past messages beside the conversation.
  4. 4Reply as ownerOne teammate owns each reply; the customer sees your business name.
  5. 5Track deliveryDelivered, failed or blocked by opt-out, shown on every message.

Interface and key controls

See the details that keep work moving.

Open a thread, change the reply owner and send. Customers who texted STOP can’t be messaged, and failed deliveries are flagged.

Business Number · +1 (918) 555-0190

SMS Thread · Kim Reynolds+1 (918) 555-0137

Tech is 20 minutes away.

Delivered 12:40 PM

Great, gate code is 4410.

12:42 PM
STOP Status: SubscribedSender ID: Ridgeway Heating & Plumbing
Reply Owner
Ready

Business scenarios and exceptions

Designed for real-world exceptions.

Opt-outs are enforced across the whole team, every message identifies your business, and delivery failures are shown clearly instead of silently dropped.

DeliveredThe carrier confirmed delivery. The receipt time appears under the message.
Sending or retryingThe message is queued or the carrier asked to retry. It stays marked until confirmed.
Failed or opted outThe number can’t receive texts, or the customer replied STOP. No further texts can be sent until they opt back in.

Business scenario

A practical day in the business.

Ridgeway Heating & Plumbing in Tulsa, OK has four technicians and one office manager, Kara Bishop. Texts used to go out from five different phones.

  • 12:40 PM — Kara texts Kim Reynolds from the business number: “Tech is 20 minutes away.”
  • 12:42 PM — Kim replies with her gate code; the thread is linked to job #4417.
  • 12:43 PM — Kara sets technician Luke Barnes as reply owner, so he sees it on the road.
  • 3:05 PM — Luke texts that the heater is installed. Delivered at 3:05 PM.
Heating and plumbing technician at work

FAQs

SMS inbox questions.

Related: WhatsApp Inbox · Email Inbox

Can a team share one business texting number?

Yes. Everyone replies from the same business number, and each thread has one reply owner.

How are STOP requests handled?

When a customer replies STOP, texting is blocked for that number across the whole team until they opt back in.

Do customers see who is texting them?

Messages identify your business. Teammates can add their name to the message if you choose.

Who should use SMS inbox?

US local service providers such as plumbers, HVAC companies, clinics and salons that text customers every day.

How do I know a text arrived?

Each message shows its delivery status from the carrier: delivered, retrying or failed.

One number. Every text in its place.

Start a 14-day free trial or book a demo to set up your shared SMS inbox.