Why it matters
Discounts typed by hand add up fast.
When every cashier can type any discount, the same customer gets 10% one day and 25% the next, promotions stack in ways nobody planned, and refunds give back more than was paid.
Promotion rules decide the discount automatically, and staff limits keep manual discounts within bounds.
How discounts & promotions work
A clearer way to work.
Select a step to see what happens.
Step 1 of 5
Choose discount type
Percent or dollar off, for an item, category or the whole cart.
On screen
20% off · Candles category
Interface and key controls
See the details that keep work moving.
Turn promotions on, then test a cart. Overlapping promotions follow the stacking rule, and manual discounts over the staff limit need a manager.
Promotions
Manual discount by cashier
Business scenarios and exceptions
Designed for real-world exceptions.
Stacking conflicts are resolved by your rules, promotions start and end in your store’s time zone, staff discounts have limits, and refunds reverse the discount that was given.
Business scenario
A practical day in the business.
Sage & Willow Gifts in Charleston, WV runs a candle weekend each fall. Manager Abby Mercer used to tape a sign to the register and hope everyone remembered.
- Oct 15 — Abby creates “20% off candles, Oct 17–19, Eastern Time, doesn’t combine”.
- Oct 17 9:00 AM — The discount starts automatically at opening.
- Oct 17 2:10 PM — A customer with a $10.00-off coupon gets whichever is better, not both.
- Oct 21 — A candle returned from the weekend refunds the discounted price, not full price.
What kinds of promotions can I create?
Percent or dollar off, by item, category or whole cart, with start and end dates and times.
Can promotions be combined?
You decide. Promotions can be set to combine or not; when they can’t, the better one applies.
Can cashiers give their own discounts?
Up to a limit you set. Anything above it needs a manager’s approval at the register.
Who should use discounts and promotions?
Retail store managers and campaign owners who want consistent, planned discounts.
What happens on a refund?
The refund reverses the discount that was applied, so customers get back what they actually paid.
Run promotions you planned, not ones you didn’t.
Start a 14-day free trial or book a demo to set up promotions.